Avery Mae Boutique

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Returns

Return Policy:

Thank you for shopping Avery Mae! If you aren’t happy with your item(s) we’d love to fix it!

**DUE TO COVID-19 CONCERNS ONCE RETURNS ARRIVE WE ARE SANITIZING AND ALLOWING THEM TO SIT FOR AT LEAST 24 HOURS PRIOR TO PROCESSING RETURNS & ISSUING CREDITS**

1. Please ensure you’ve read & understand the following policies.

NOTE: Skip to the “Damages & Problems” section below if you received a wrong item or damaged product.

2. Send back the qualifying return(s) to the address at the bottom of this page. Please ensure to include a copy of the packing slip associated with the order, or at least a legible note with your name and order number.

3. We'll send a confirmation email when your return has been received & processed.

The following items are FINAL SALE and cannot be returned to us: 

  • Swimwear

  • Bralettes

  • Hats

  • Holiday Items (Christmas, Valentines, Halloween, etc.)

  • Mystery Orders

  • Food

  • Accessories (including Tote Bags, Hats, Jewelry, Watch Bands, Purses, Sunglasses, Hair Accessories, Belts, Scarves, and anything else that is not Standard Clothing or Footwear)

  • Items discounted 30% off or more, including but not limited to, “End of Season”, “Bargain Bin”, labeled "FINAL SALE", and orders with coupons used (ex: AM30, AM40, etc.)

  • Doorbusters & other apparel garments that are priced at $20.00 or less.

• Merchandise may be returned for store credit only if postmarked within 7 days from the delivery date. Refund credits will only be applied for the item(s), not for any shipping and handling charges. 

  • If your order hasn't shipped and you wish to cancel prior, please send an email ASAP. We try to process & ship orders fast as possible so there is no guarantee but we will try to intercept before USPS picks it up. If we're able to catch it in time, you will receive a cart credit for the canceled products and shipping costs. If you insist on receiving a refund instead of a credit, a 6% fee will be deducted from your credit to cover most of our transaction fees.

• Please allow your postal carrier's quoted time for delivery to our warehouse to receive your return plus 2-3 business days for us to inspect, process the return, issue your credit, & reach out for confirmation. 

• If you return a qualifying item within the return window & it passes inspection, a store credit will be issued to your Avery Mae / Comment Sold account and we'll send a confirmation email.

• All returned items must still have the ORIGINAL TAGS on them, if applicable. 

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or other odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return. (You CAN try it on for sizing, but the item must not be “used”)

• When making a return, please include the original invoice or packing slip and any notes (written or via email) as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor / phone resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to email support@averymae.com and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.

Exchanges

• Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed as refunds only.

• If you receive an item and it’s too large or small and you’d like another size, we recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Refunds will not be initiated until we’ve received & processed the returns.

Damages or Problems?

• If you receive a wrong item or damages, please contact us at support@averymae.com within 7 DAYS to inform us of the issue. If we are not notified within 7 days of you receiving the item, it will no longer qualify for a refund or replacement. You must include a photo of your packing slip and the damage / defect with your email titled “Damage” or “Wrong Item”.

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor / phone resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

Summary

1. Please ensure you’ve read & understand the policies above.

NOTE: Skip to the “Damages & Problems” section above if you received a wrong item or damaged product.

2. Send back the qualifying return(s).

3. We'll reach out via email when your return has been received & processed.

• Return Address:

Avery Mae 

8632 Carter Road

Freeland, MI, 48623