Return Policy
14-Day Return Policy (Exclusions Apply)
Thank you for shopping with Avery Mae Boutique! If you aren't happy with your item(s), we'd love to make it right.
To start a return for orders placed on our website or app, click HERE. TikTok order returns must be processed through the TikTok app, per TikTok policy.
Your refund options
When your qualifying return is received and passes inspection, you choose how you'd like to be refunded:
- Store credit (gift card) — full value, no fee. Issued by email, usually the fastest option.
- Back to your original payment method — 5% processing fee. Because our payment processor charges us a non-refundable fee on every transaction, a 5% fee is deducted when you'd like the money returned to your original card instead of store credit. This is your choice; store credit is always fee-free.
Refunds (either option) cover the price of the item(s) only, not original shipping and handling charges.
Why 14 days?
Much of our inventory is seasonal and time-sensitive, and the value of an item can change significantly within a couple of weeks. To keep returns fair for everyone, merchandise must be postmarked within 14 days of the delivery date to qualify.
Exchanges
Need a different size or item? We're happy to exchange it. Start your exchange through our returns portal. If the new item costs more than the one you're returning, you'll pay the difference when you submit the request. (If you purchased Return & Package Protection at checkout, your exchange return shipping is covered — see below.)
Return shipping
The customer is responsible for return shipping costs unless you purchased "Return & Package Protection" with your order, which covers your return label.
Final Sale — items that cannot be returned
The following are final sale and cannot be returned:
- Swimsuit bottoms
- Home décor
- Hats
- Mystery orders
- Food products
- Bath & body products
- Accessories (tote bags, jewelry, watch bands, purses, sunglasses, hair accessories, belts, scarves, and anything that is not standard clothing or footwear)
- Items discounted 30% or more — including "End of Season," "Bargain Rack," anything labeled "FINAL SALE," and orders using coupon codes (e.g., AM30, AM40, etc.)
Return condition requirements
To qualify for a return, items must be:
- Unworn and unwashed. Items that appear worn, stained, or that smell of smoke, deodorant, pet hair, or other odors will not be accepted. (You may try an item on for fit — just don't wear or use it.)
- With original tags attached, if applicable.
- Accompanied by the original invoice or packing slip, plus a note (written or by email) explaining the reason for the return.
Please note: exact colors and patterns may vary slightly due to photography, lighting, and screen settings. These variations are not considered defects.
Items that don't qualify
If a returned item doesn't meet the requirements above, you can have it mailed back to you for a flat $8.50 shipping fee. We'll hold non-qualifying items for up to 2 weeks; after that they're considered abandoned and will be donated.
Order cancellations (before shipping)
If your order hasn't shipped yet and you'd like to cancel, email us ASAP. We process orders quickly so we can't guarantee we'll catch it, but we'll try to stop it before USPS pickup. If we catch it in time, you'll receive a cart credit for the cancelled products and shipping. If you'd prefer the money back to your original payment method, the same 5% processing fee applies.
Local pickup orders
Your 14-day return window starts on the next local pickup period after your purchase (Wednesdays 4–6 pm & Fridays 10 am–1 pm). Example: if you purchase Friday night, your window begins the following Wednesday. Qualifying returns can be brought in during pickup times; credit is issued 1–2 business days after.
Damaged or wrong items?
If you receive a wrong or damaged item, start here within 14 days of delivery. Include a photo of your packing slip and the damage/defect, with your email titled "Damage" or "Wrong Item." Issues reported after 14 days no longer qualify for a refund or replacement.
We are not responsible for damage caused by improper care or handling, or for incorrect sizing.
How returns are processed
- Make sure you've read and understand the policies above.
- Send qualifying return(s) via our returns portal.
- Allow your carrier's quoted delivery time to our warehouse, plus 2–3 business days for us to inspect, process, and issue your refund. We'll email you to confirm.
Return address: Avery Mae 8632 Carter Road Freeland, MI 48623